SSON Analytics Blog

Intelligent automation - a game-changer for outsourcing in Industry 4.0

Opinions - Posted by Esther Lam on November 21, 2019

Outsourcing is confronting headwinds in the age of digital innovation. Are its days numbered? Find out how outsourcing can chart a new course, as we discuss the latest insights from BPO customers in this blog.

Tags: outsourcing rpa ia automation

SSON Analytics Releases Most Admired SSO 2019 Benchmarks

Data - Posted by Syazana Lim on September 12, 2019

SSON Analytics releases its latest global benchmarking study with the Most Admired Shared Services Organisations for 2019

Tags: benchmarking Data analytics metrics Metric Benchmarker top SSOs

How Philippine Delivery Centers are Deploying Success Levers in the Year Ahead

Data - Posted by Babs Test on July 8, 2019

Two levers define value-add for Philippine shared services in the coming years: Global Business Services and Talent.

Tags: GBS Philippines Tax talent

ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients

Infographics - Posted by Yasmine Abdel on July 2, 2019

Leveraging a Center of Excellence (COE) for automation can help companies overcome the operational painpoints encountered when implementing and scaling IA.

Tags: intelligentautomation COE IA

Data readiness – a precursor to realising the true potential of automation

Data - Posted by Esther Lam on May 29, 2019

Find out more about data-readiness and how you can become data-ready.

Tags: data rpa intelligent automation IA data readiness

3 Trends Confirmed at SSON’s European Flagship Event

Data - Posted by Babs Test on May 21, 2019

Real-time feedback from leading European practitioners at SSON's flagship event

Tags: GBS Customer Experience AI IA Lisbon Poll Europe

Top 3 Trends in European Shared Services in 2019: How are scope, outsourcing and automation strategies adapting – and why?

Data - Posted by Babs Test on April 1, 2019

The top European SSO trends this year. How are European SSOs adapting to new opportunities in service delivery?

Tags: Europe sson SSO trends shared services

Shared Services Magic Combination: Innovative Leadership + Healthy Ecosystem

Data - Posted by Babs Test on March 4, 2019

Lots of opportunity, but incomplete ecosystem and lack of data readiness is limiting Malaysian centers' impact.

Tags: malaysia SSC talent Data IA

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benchmarking intelligent automation metrics outsourcing jobs Europe Data IA talent shared services centres shared services

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

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