SSON Research & Analytics Blogs
The Global Business Services (GBS) industry is entering a new era. During a recent webinar hosted by SSON Research & Analytics and featuring APEX GBS Standards
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The conversation around GBS continues to evolve. Efficiency remains important, but it is no longer enough on its own.
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By May, most organizations have moved beyond consideration and are implementing AI, automation, and new operating models. The question now is whether the right
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Explore how top GBS leaders turn AI, clarity, and execution into real enterprise transformation.
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GBS are rapidly evolving as IA, Generative AI, and now Agentic AI expand what can be digitized and transformed
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The distribution shows that most leading GBS organizations operate with a relatively lean captive footprint
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January is not about reflection. It's about direction. Every year, SSON Research & Analytics publishes the State of the Shared Services & Outsourcing Industry
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January newsletter on GBS trends, data signals, AI shifts and tools shaping the era of shared services AI
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SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.