SSON Research & Analytics Blogs

Unleashing the AI-Powered Shared Services Centers: Navigating the Future of Work
- Posted by Frank Schüler on October 20, 2025

The rise of AI agents and digital augmentation promises to revolutionize how work gets done.

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SSON Research & Analytics Unveils 2025 Top 20 Most Admired Shared Services Organizations & Global Business Services
- Posted by Naomi Secor on September 10, 2025

This prestigious award celebrates outstanding achievements and performance benchmarks achieved by SSOs and GBS globally...

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The Real GBS Bottleneck? Experience Design
- Posted by Isabella Kosch on August 20, 2025

Friction hides in places most teams do not measure. And it spreads fast.

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The War for Shared Services Talent Is Here — And You Might Be Underprepared
- Posted by Naomi Secor on August 13, 2025

The AI hype might be loud, but let’s be honest: people still run the show. And right now, the people powering Shared Services are rethinking everything. 

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Stop Waiting for a Mandate. Start Making a Case.
- Posted by Isabella Kosch on August 13, 2025

Here’s the reality: GBS could become a frontline player in enterprise growth. But only a few know how to activate that potential.

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August Newsletter
- Posted by Naomi Secor on August 12, 2025

Your August Update: Unlocking the power of Agentic AI and top talent.

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The Missed Opportunity Sitting in Your Operating Model
- Posted by Isabella Kosch on August 6, 2025

What is happening? Many GBS organizations confuse digital capability with digital impact. They stack tools on top of outdated logic. They optimize old models...

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Inside GBS: What’s Changing, and Why It Matters Now
- Posted by Barbara Hodge on June 24, 2025

Highlights from ongoing GBS research on the shift towards value add, and the roadblocks that need to be prioritized,

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