SSON Research & Analytics Blogs

The rise of AI agents and digital augmentation promises to revolutionize how work gets done.

This prestigious award celebrates outstanding achievements and performance benchmarks achieved by SSOs and GBS globally...

Friction hides in places most teams do not measure. And it spreads fast.

The AI hype might be loud, but let’s be honest: people still run the show. And right now, the people powering Shared Services are rethinking everything. 

Here’s the reality: GBS could become a frontline player in enterprise growth. But only a few know how to activate that potential.

Your August Update: Unlocking the power of Agentic AI and top talent.

What is happening? Many GBS organizations confuse digital capability with digital impact. They stack tools on top of outdated logic. They optimize old models...

Highlights from ongoing GBS research on the shift towards value add, and the roadblocks that need to be prioritized,