SSON Research & Analytics Blogs
This prestigious award celebrates outstanding achievements and performance benchmarks achieved by SSOs and GBS globally...
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Friction hides in places most teams do not measure. And it spreads fast.
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The AI hype might be loud, but let’s be honest: people still run the show. And right now, the people powering Shared Services are rethinking everything.
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Here’s the reality: GBS could become a frontline player in enterprise growth. But only a few know how to activate that potential.
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What is happening? Many GBS organizations confuse digital capability with digital impact. They stack tools on top of outdated logic. They optimize old models...
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Highlights from ongoing GBS research on the shift towards value add, and the roadblocks that need to be prioritized,
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Drawing on SSON Research & Analytics’ World’s Best GBS 2025 study, this article explores the strategies that set top performers apart...
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SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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