Analytics Workbooks

Top 20 Most Admired Shared Services Organisations 2017 – Strategic Level Analysis
This interactive benchmarking report highlights the results from SSON Analytics' Top 20 Most Admired Shared Services Organizations Benchmarking Study that was conducted in December 2016. Covered in this report are the centre make-up, GBS progression, knowledge-based work progression and more.
Published March 2017
Top 20 Most Admired Shared Services Organisations 2017 – Shared Service Center Level Analysis
This benchmarking report highlights the shared service center level results from Top 20 Most Admired Shared Services Organizations Study conducted in December 2016 and covers various metrics in Purchase to Pay, Record to Report, Order to Cash and Attrition.
Published March 2017
SSON's Annual State of the Shared Services & Outsourcing Industry Survey Results 2017
Hear from over 400 respondents from all parts of the world – this year's survey continued to delve into the most popular models/processes and robotic process implementation within shared services.
Published March 2017
Evaluating U.S. Natural Disaster Risk: Probability, Resilience & Recovery Time 2017
What potential threats might your North American shared services center be facing? This report covers the history and recurrence probability of natural disasters as well as average period of economic recovery across the 50 states.
Published March 2017
2016 Pulse Check: RPA in Shared Services
Straight out of SSON's Robotic Process Automation in Shared Services Summit, get the results of the polling sessions conducted with our audience. This report covers various facets of RPA-implementation including cost, duration, benefits and challenges.
Published December 2016
Benchmarking Analysis of Shared Service Centres in the U.S. Public Sector 2016
Interested in finding out what the audience members of SSON's Shared Services & Process Improvement for Higher Education & Government 2016 said about their shared services centres? Find out in this benchmarking analysis which covers attrition rate, professional development of talent, average...
Published December 2016
Benchmarking Analysis of DACH Shared Service Centres 2016
This report contains an analysis of the audience polling results from Jahresforum Shared Services & Outsourcing Woche 2016. Focusing on shared services centres within the DACH region of Germany, Austria and Switzerland, discover how your centre compares in terms of e-voicing adoption rates, attritio
Published December 2016
Evaluating Risk in Asia Pacific Shared Services Hotspots 2016
What factors impact your decisions in choosing your new shared services centre's location? This interactive report provides a comparative analysis of natural hazards, social conflicts and economic risks across shared services hotspots within APAC.
Published December 2016