Analytics Workbooks

Philippines Market Deep Dive: Captive SSCs and BPOs (2000 – 2015)

Explore the shared services and BPO landscape in the Philippines in this visual analytics workbook. Play with the data to understand the functions, industries, graduate talent availability, geographies and languages serviced, including province and city drilldowns.
Published May 2016

Explore

Evolution of Canadian Shared Service Centers (2000-2015)

Explore the shared services landscape in Canada in this visual report! Get to know the functions and industries that are being serviced across each province, including city drilldowns, and understand the patterns in cross-industry Shared Service Center growth over the past 15 years or so.
Published May 2016

Explore

Global Report 2016: State of the Shared Services & Outsourcing Industry

The 2016 State of the Shared Services & Outsourcing Industry Survey by SSON Analytics and SSON is dedicated to the theme of radical drivers delivering value beyond cost savings. This visual report is based on responses from almost 500 Shared Services professionals world-wide. Publish...
Published April 2016

Explore

Evolution of Australia & NZ Shared Service Centres (2000-2015)

Although it will come as no surprise that Sydney and Melbourne are ANZ’s top shared services locations (containing 53% of total SSCs in the region), did you know that Brisbane is the new hub for the upcoming function of Data Analytics? Published March 2016
Published March 2016

Explore

Evolution of Central & Eastern Europe Shared Service Centres 2016 (Captive/Hybrid excl. BPO)

Central & Eastern Europe has experienced a massive growth in shared services & outsourcing activity over the past 15 years. Emerging countries such as Bulgaria, Lithuania and Croatia are seeing huge growth, although well-established Poland still has the most centres. Published Ma...
Published March 2016

Explore

Evolution of UK & Ireland Shared Service Centres (2000-2015)

Did you know that 19% of UK & Ireland SSCs are located in Dublin, making it the region's most popular SSC location? And that while England has the most SSCs servicing traditional functions, Ireland and Scotland have more centres servicing emerging functions? View this report for more insights.
Published March 2016

Explore

Malaysian Market Deep-Dive: Captive & Outsourced Delivery Centres (2000 - 2015)

Explore the growth trends in the Malaysian service delivery market over the past 15 years to understand the current landscape. This deep dive analysis includes function breakdown, customer geographies, salary variations by state and industry, and transactional vs. high value processes. P...
Published February 2016

Explore

Evolution of U.S. Shared Service Centers (2000 - 2015)

Want to know what are the most popular US cities and states as Shared Services Centre locations? Or how graduate talent availability and starting salaries compare across states and affect SSC location selection? Find the answers in this interactive data workbook. Published December 2015
Published February 2016

Explore

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

Item	Cost
{{ item.name }}	${{ item.price }}

empty Cart

Total: US {{ total }}

This account has an active subscription. This page will reload in 5 seconds.

Your cart is empty. Refresh this page?

Review Your Order

Item	Cost
{{ item.name }}	${{ item.price }}

Total: US {{ total }}

{{ subscriptionItem.name }}: US {{ subscriptionItem.price }}

Billing Details

Billing Address *

Billing Address 2

Country *

State *

City *

Zip *

Name On Card *

Company Name *

Card Number *

Card Type *

Expiration date *

CVC *

Analytics Workbooks

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Please Sign Up

About Us

Latest Workbooks

Latest Blogs

Contact Us