Analytics Workbooks

European Shared Services Job Market 2017

This report provides real-time insights into the European shared services job market. View a heatmap of the continent's most active job markets and discover the top companies that are hiring this month.
Published October 2016

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Benchmarking and Talent Analysis of ASEAN Shared Services Centres 2016

Get the complete picture of the ASEAN shared services landscape, including the location of centres across the region, functions serviced, growth of SSCs, and key benchmarking metrics such as AP invoice cycle time, AP invoice processing accuracy, and attrition rates.
Published October 2016

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DACH Shared Services Centres Landscape 2016 (Captive/Hybrid excluding BPO)

The DACH region of Germany, Austria and Switzerland hosts the headquarters of many shared services centres yet there exists a prevalent trend of near-shoring to neighbouring CEE countries. Take a look at this visual report to view breakdowns of DACH SSCs across different parameters.
Published August 2016

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Evolution of Captive SSCs & BPOs in the Iberian Region 2016

The Iberian region of Spain and Portugual has a long history as an attractive nearshore shared services location for European and African companies. Through this report, understand the functions and industries that are being serviced across the region, including city drilldowns and SSC growth.
Published July 2016

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Benchmarking Analysis of Chinese Shared Service Centres 2016

Our second report on Chinese shared services centres presents a more in-depth view of these centres' internal organisation and processes set against the global industry. Find out more about processing time cycles, cost-per-invoice rates and the markets SSCs in China service
Published July 2016

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Evolution of Latin America Shared Services Centers (Captive/Hybrid excluding BPO) 2016

The Latin America region has been an increasingly attractive location from which to operate shared services centres due to tax incentives, educated labour and its similar timezones and proximity to North America. Trace the region's growth with this visual report.
Published June 2016

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Robotic Process Automation in Shared Services: Hype vs. Reality

It’s no secret that robotic process automation (RPA) has had a transformative impact on back office processes. But what is the reality of this impact beyond the hype? This visual analytics workbook compares shared services centres that have implemented RPA against centres that have not begun to
Published June 2016

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Evolution of Canadian Shared Service Centers (2000-2015)

Explore the shared services landscape in Canada in this visual report! Get to know the functions and industries that are being serviced across each province, including city drilldowns, and understand the patterns in cross-industry Shared Service Center growth over the past 15 years or so.
Published May 2016

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"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

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Analytics Workbooks

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

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