SSON Research & Analytics Taxonomy

The SSON Research & Analytics (R&A) taxonomy provides a structured framework for how services are organized and scaled — moving from Function → Process Category → Process Group → Process — enabling organizations to adapt as new capabilities emerge. The taxonomy also highlights the end-to-end (E2E) processes that remain foundational to Shared Services and GBS delivery. Subscribe to access the full taxonomy.

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

Contact us

SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.

Email:

info@sson-analytics.com

Item	Cost
{{ item.name }}	${{ item.price }}

empty Cart

Total: US {{ total }}

This account has an active subscription. This page will reload in 5 seconds.

Your cart is empty. Refresh this page?

Review Your Order

Item	Cost
{{ item.name }}	${{ item.price }}

Total: US {{ total }}

{{ subscriptionItem.name }}

Discount: ${{ discount }}.00 Coupon {{ couponCode }} Applied
Subtotal: ${{ subscriptionItem.price - discount }}.00

Order Total: ${{ orderTotal }}.00

Coupon Code:

Billing Details

First Name *

Last Name *

Card Number *

Card Type *

Expiration date *

CVC *

Address 1*

Address 2

Country *

State *

City *

Zip *