Analytics Workbooks

Philippines Market Deep Dive: Captive SSCs and BPOs (2000 – 2015)
Explore the shared services and BPO landscape in the Philippines in this visual analytics workbook. Play with the data to understand the functions, industries, graduate talent availability, geographies and languages serviced, including province and city drilldowns.
Published May 2016
Global Report 2016: State of the Shared Services & Outsourcing Industry
The 2016 State of the Shared Services & Outsourcing Industry Survey by SSON Analytics and SSON is dedicated to the theme of radical drivers delivering value beyond cost savings. This visual report is based on responses from almost 500 Shared Services professionals world-wide. Publish...
Published April 2016
Evolution of Australia & NZ Shared Service Centres (2000-2015)
Although it will come as no surprise that Sydney and Melbourne are ANZ’s top shared services locations (containing 53% of total SSCs in the region), did you know that Brisbane is the new hub for the upcoming function of Data Analytics? Published March 2016
Published March 2016
Evolution of Central & Eastern Europe Shared Service Centres 2016 (Captive/Hybrid excl. BPO)
Central & Eastern Europe has experienced a massive growth in shared services & outsourcing activity over the past 15 years. Emerging countries such as Bulgaria, Lithuania and Croatia are seeing huge growth, although well-established Poland still has the most centres. Published Ma...
Published March 2016
Evolution of UK & Ireland Shared Service Centres (2000-2015)
Did you know that 19% of UK & Ireland SSCs are located in Dublin, making it the region's most popular SSC location? And that while England has the most SSCs servicing traditional functions, Ireland and Scotland have more centres servicing emerging functions? View this report for more insights.
Published March 2016
Evolution of U.S. Shared Service Centers (2000 - 2015)
Want to know what are the most popular US cities and states as Shared Services Centre locations? Or how graduate talent availability and starting salaries compare across states and affect SSC location selection? Find the answers in this interactive data workbook. Published December 2015
Published February 2016
Malaysian Market Deep-Dive: Captive & Outsourced Delivery Centres (2000 - 2015)
Explore the growth trends in the Malaysian service delivery market over the past 15 years to understand the current landscape. This deep dive analysis includes function breakdown, customer geographies, salary variations by state and industry, and transactional vs. high value processes. P...
Published February 2016
A Decade of Global Process Ownership: The Story So Far
The growth of the GPO role over the past decade has been explosive, with the number of GPOs almost doubling in the past three years alone. Explore the locations, functions, processes and industries that are fueling this growth.
Published January 2016