Analytics Workbooks

GBS Workforce & Experience
In 2023, Global Business Services (GBS) has revolutionized workforce management and employee experiences by embracing new-age talent strategies and fostering a culture of innovation.
Published April 2023
GBS Use of Technology Solutions
Global Business Services (GBS) has transformed the way organizations operate by leveraging cutting-edge technology solutions.
Published April 2023
The Next Generation of Asia Shared Services: Transforming Business Services through Talent, Experience, Digital & Agile Operations
The next generation of Asia shared services is poised to revolutionise the way businesses operate by combining the power of talent, experience, digital technology and agile operations.
Published March 2023
Balancing Value Creation, Digital Enablement & People Experience for Supercharged Business Services
Australasia’s Business and Shared Services leaders are adapting and rebalancing their operating models and transformation strategies to focus on their people, their customers, their digital effectiveness, and their processes.
Published March 2023
End-to-End Process Integration and Optimization
Finance end-to-end (E2E) process integration and optimization is critical for organizations looking to maximize efficiency, minimize costs, and enhance overall financial performance.
Published March 2023
Comparing HR Performance Across GBS and Single-Function HR
HR as part of shared services scope and GBS service offerings has, for many years, been growing in popularity and typically ranks second behind Finance in terms of utilization and coverage.
Published February 2023
The State of Intelligent Automation in 2023
The concept of shifting to digital is no longer something new. On the contrary, what started as an improvement in user experience for external customers has increasingly been reflected inward to improve business process performance, efficiency, and overall services delivery experience.
Published February 2023
Shared Services & GBS Strategic Objectives and Capabilities
The shared services industry is positioned for continued and significant adoption and expansion of the model. We see similar commitment to overall maturity, in terms of scope of services offered and operating models.
Published February 2023