Analytics Workbooks

SSON Analytics has analyzed more than 1,000 Finance Shared Services Centers (SSCs) across the United States. This report includes a heat-map visualizing where enterprises have chosen to base their Finance SSCs and also uncovers the latest IA implementation strategies, most popular finance tools...
Published February 2020
Published February 2020

Leadership skills are more in demand than ever before. In 2019, more than a third of North American Shared Services respondents rated this as their top talent challenge. While talent management has typically fallen under the purview of HR, it is becoming a strategic imperative that leaders (cont.)
Published February 2020
Published February 2020

Low unemployment and digitalization has impacted the value-add of HR Shared Services, where traditional workforce management may not be able to fully support the needs of a digitally-enabled organization (cont.)
Published February 2020
Published February 2020

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end-to-end workflow, continuous improvement and adoption of intelligent automation (IA) have been cited as the top 3 initiatives to achieve this. This report examines IA adoption...
Published January 2020
Published January 2020

As the business environment continues to evolve, the Finance function is presented with an immense opportunity to transform and position themselves a key contributor of value to the business. This report examines the two primary value drivers shaping the Finance function in the Middle East...
Published January 2020
Published January 2020

Shared Services in Higher Education Institutes are facing increasing pressure to decrease spend and make services more efficient. This analytics workbook offers HEI SSCs a guide on areas where they can implement Intelligent Automation (IA) and how they can manage change for automation.
Published January 2020
Published January 2020

Shared Services and Global Business Services (GBS) in Europe are set to double down on digitisation in 2020 to reach new heights in service delivery. This interactive report will showcase insights from a survey of more than 60 European Shared Services and GBS professionals,
Published December 2019
Published December 2019

This interactive report examines the four crucial areas for Malaysia Shared Services to successfully climb up the value chain, enhance its competitive advantage, and retain its place as one of the most attractive Shared Services locations.
Published December 2019
Published December 2019