Analytics Workbooks

Evaluating Egypt as a Shared Services Destination in 2019: The data facts

This visual analytics report leverages data from SSON Analytics' City Cube to provide a fully comprehensive, dynamic and up-to-date overview of all location considerations applicable to Egypt as a Shared Services location.
Published May 2019

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Doing more and doing better with service offerings, analytics and digitalization: Up next for U.S. SSCs

This interactive report covers the latest trends in the U.S. Shared Services landscape, such as service expansion, skills in demand and GBS aspirations. It will also assess automation-readiness in U.S. Shared Services Centers (SSCs) and highlight the importance of digitalization within the GBS. F...
Published May 2019

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3 key initiatives to elevate your European Shared Service Centre (SSC): Fostering innovative thinking, leveraging smart technology & striving towards best-in-class metrics

This interactive report examines the current 2019 European Shared Services landscape and dives deeper into understanding the talent pool, key challenges and how to foster an innovative mindset to meet the demands of the evolving role and value-add of Shared Services. Next, it looks in...
Published May 2019

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Processes and people – key drivers to take U.S. Shared Services to the next level

This report will focus on the importance of processes and talent in Shared Services by giving an insight into process mining and human capital analytics. It will also share key metrics on talent and attrition in U.S. Shared Services Centers (SSC).
Published April 2019

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GBS aspirations, navigating talent and tax woes at the top of the agenda for Shared Services Centers in the Philippines

This report will highlight themes in the Philippines Shared Services landscape such as an interest in Global Business Services (GBS), talent management and cost constraints arising from the latest tax reforms. It will list certain factors that firms should look out for when implementing a GBS and...
Published March 2019

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Raising the bar with automation and talent: The next step for U.S. Finance & Accounting Shared Services Centers

This report looks at how automation and talent can drive further efficiency within Finance & Accounting Shared Services Centers (SSCs). It will go through use cases of Robotic Process Automation (RPA) in Finance & Accounting (F&A), list F&A processes that can be targeted for autom...
Published March 2019

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Getting from good to great: The next frontier in Intelligent Automation

Scaling Intelligent Automation (IA) initiatives can be an exciting time for businesses but it will also present various challenges. What should businesses look out for when taking their IA initiatives to greater heights? How can they do it well? What lies ahead in the journey towards e...
Published March 2019

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Next Generation HR Shared Services: What does the best practice HR Service Delivery Model look like?

In this day and age, the Shared Services landscape is constantly evolving due to technological disruptions, merger & acquisitions, increasing expectations to provide more value to their customers. This interactive report focuses on how HR can be a transformed to be a key partner to the busine...
Published February 2019

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"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

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Analytics Workbooks

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

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