Analytics Workbooks
The Reach of Global Process Owners (GPOs) in Shared Services
SSON surveyed the global industry to understand where SSOs/GBS stand with regards to Global Process Ownership (GPOs). The survey uncovered the current scope of GPOs, the business value they offer, the responsibilities they are currently taking on, and where the future of GPOs is headed.
Published August 2022
Published August 2022
Driving Greater Value in European GBS & Shared Services: Scope Expansion, Improved Customer Centricity & End-to-End Ownership
Scope expansion, driving greater value-add, and end-to-end process optimisation are three key priorities of European Shared Services & GBS. Delve into this interactive Visual Analytics Workbook to uncover which services are being integrated into Shared Services & GBS
Published July 2022
Published July 2022
GBS and Shared Services State of Industry Survey 2022
2022 is all about providing greater value-add and supporting the enterprise digital agenda. This Virtual Analytics Workbook reflects the full finding of SSON’s 2022 industry survey which includes getting the most out of new automation platforms, ensuring data digitization underpins operating models.
Published May 2022
Published May 2022
Financial Close: Leveraging Automation to Drive Performance
SSON surveyed over 100 finance executives to understand their finance service delivery model and how they are managing their financial close process. The survey sheds light on the challenges faced, identifies critical gaps and showcases opportunities for improvement.
Published May 2022
Published May 2022
The Next Generation of Asia Pacific Shared Services & GBS: Digital & Strategic
Asia Pacific shared services and GBS are continuing to evolve to become more digital, strategic and provide higher value to the enterprise. Their top three objectives for 2022 include digitizing data, leveraging more automation platforms, and rethinking their operating model.
Published April 2022
Published April 2022
Future-Proofing Philippines Shared Services & GBS: Process Excellence, Automation & Talent Strategies
After two years of being hard hit by the pandemic, the Philippines seeks to reopen its economy, and office workers are mandated to return to the physical office. The Shared Services and GBS industry is at a critical junction to revisit their strategies and operations to deliver greater efficiency,
Published March 2022
Published March 2022
Advancing your APAC SSO & GBS to the Next Level: Process Excellence, Automation, People-First Strategy & Benchmarks
The Asia Pacific Shared Services and Global Business Services landscape will continue to mature and grow exponentially in 2022. Leveraging data from Asia Pacific respondents in SSON’s State of Industry Survey 2022, this interactive report will uncover the key trends and strategies shaping the APAC.
Published February 2022
Published February 2022
Navigating European GBS & Shared Services in 2022: Advancing Maturity, Rethinking Service Delivery Models & Digital Transformation
What are the key priorities and objectives for European Global Business Services (GBS) and shared services in 2022? How have service delivery models, future of work strategies, experience management, and digital agenda evolved in the post-pandemic world?
Published January 2022
Published January 2022
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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