Analytics Workbooks

Transforming Shared Services Centres (SSCs) in the DACH region by leveraging GBS, digitalisation, automation & analytics
This interactive report examines 3 key themes in the DACH region: 1) Global Business Services, 2) Finance Transformation and 3) HR Transformation. Flip through to learn more on how SSCs in the DACH region can transform their operations through digitalisation and automation, as well as benchmark t...
Published July 2019
Ascending the value chain - Asia-Pacific's SSCs and BPOs need to forge ahead with agility and technology
This visual analytics report will look at how Shared Services and Outsourcing professionals in the Asia-Pacific can capture higher value with agility and technology. It will feature insights from Shared Services professionals about how Asia can maintain its competitive edge and look at challenges...
Published July 2019
European Shared Services 2019: Increased automation, data analytics & GBS to drive enhanced customer experience
More than 200 shared services professionals participated in the live polling conducted during the 19th European Shared Services & Outsourcing Week held on 13-16 May 2019 in Lisbon, Portugal. Flip through this interactive report to discover the latest European Shared Services trends and strate...
Published July 2019
Shared Services in China on the cusp of achieving digitally-enabled Shared Services, but challenges remain
This report will cover digitalization in China's Shared Services Centers (SSCs) from two lens - common difficulties in IA/RPA projects and data readiness for automation. It will also compare key performance metrics between China and the U.S.
Published May 2019
Malaysian SSCs poised to offer better customer experience and capture higher value with Intelligent Automation (IA)
This report will look through results from live audience polling sessions conducted with nearly 70 shared services professionals at the 7th Malaysian Shared Services & Outsourcing Week, held in Kuala Lumpur from 22nd - 24th April 2019.
Published May 2019
Evaluating Egypt as a Shared Services Destination in 2019: The data facts
This visual analytics report leverages data from SSON Analytics' City Cube to provide a fully comprehensive, dynamic and up-to-date overview of all location considerations applicable to Egypt as a Shared Services location.
Published May 2019
Doing more and doing better with service offerings, analytics and digitalization: Up next for U.S. SSCs
This interactive report covers the latest trends in the U.S. Shared Services landscape, such as service expansion, skills in demand and GBS aspirations. It will also assess automation-readiness in U.S. Shared Services Centers (SSCs) and highlight the importance of digitalization within the GBS. F...
Published May 2019
3 key initiatives to elevate your European Shared Service Centre (SSC): Fostering innovative thinking, leveraging smart technology & striving towards best-in-class metrics
This interactive report examines the current 2019 European Shared Services landscape and dives deeper into understanding the talent pool, key challenges and how to foster an innovative mindset to meet the demands of the evolving role and value-add of Shared Services. Next, it looks in...
Published May 2019