Analytics Workbooks

Women in Shared Services: Challenges and Stress Management

This visual analytics report surveyed over 100 women in financial services to understand some of the challenges they face and how they respond to it.
Published May 2018

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2018 State of Finance & Accounting Shared Services in the US

This visual analytics report on F&A shared services centres in the United States gives you a snapshot of the current state of things in 2018 as well as explore the prevailing challenges.
Published May 2018

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共享服务在中国 – 概况研究

这份可视化互动报告分析了中国共享服务中心的相关调查数据，为人才管理的挑战以及中国智能自动化领域提供了深入的见解。2018 年 4 月出版
Published April 2018

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Intelligent Automation in Canada 2018

This visual analytics report deep-dives into the Intelligent Automation (IA) landscape in Canada to give you a snapshot of what shared serivces organisations (SSOs) are doing with regards to IA.
Published April 2018

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Starting on Your IA Journey: What You Should Know

This visual analytics report blends data from SSON Analytics' most recent surveys and Global Intelligent Automation Market Reports to answer 6 key questions that would be useful when embarking on your Intelligent Automation (IA) journey.
Published April 2018

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Trends in HR SSCs 2018: Current Enablers of Knowledge-Based Work and The Future of Automation

Trends in HR SSCs 2018: Current Enablers of Knowledge-Based Work and The Future of Automation
Published March 2018

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Examining 2018 Trends in ANZ Shared Services Centres

This report analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry survey to examine the latest trends in ANZ Shared Services Centres (SSCs)
Published March 2018

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SSON's Annual State of Shared Services & Outsourcing Industry Survey Results 2018: Talent Focus

This 2nd report from our annual State of Shared Services and Outsourcing Industry survey (2018) explores key talent-related themes in Shared Services. Flip through the pages to find out the responses from more than 620 Shared Services professionals globally who responded to the survey.
Published February 2018

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"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

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Analytics Workbooks

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

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