Analytics Workbooks

Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018
SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. This report answers several core questions.
Published June 2018
Spotlight on Philippines 2018: Skill Deficits, Global Business Services (GBS) Objectives, and Tips to Drive Performance Improvement
SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends.
Published June 2018
Insights from the 6th Malaysian Shared Services & Outsourcing Week 2018
This report analyses the results from the onsite polling conducted with close to 100 shared services professionals during the 6th Malaysian Shared Services & Outsourcing Week, held on 2-3 May 2018 in Kuala Lumpur.
Published May 2018
U.S. Shared Services Job Market: 2018 H1 Overview
This visual analytics report provides a comprehensive, dynamic and up-to-date overview of the shared services job market in United States.
Published May 2018
Spotlight on Millennial Talent and Digital Transformation in Canadian Shared Services Centers 2018
SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of millennial talent and digital transformation.
Published May 2018
European Shared Services Job Market: 2018 H1 Overview
This visual analytics report provides a comprehensive, dynamic and up-to-date overview of the shared services job market in Europe.
Published May 2018
Global Shared Services Job Market: 2018 H1 Overview
This visual analytics report provides a comprehensive, dynamic and up-to-date overview of the global shared services job market.
Published May 2018
APAC Shared Services Job Market: 2018 H1 Overview
This visual analytics report provides a comprehensive, dynamic and up-to-date overview of the shared services job market in APAC.
Published May 2018