Analytics Workbooks

Shared Services in Asia 2018: Next-Generation Workforce, Digital Disruption, Higher-value Tasks, Customer Experience & Operational Metrics
This report dives into key themes in Asia's shared services landscape - Next Generation Workforce, Digital Disruption, Higher-value Tasks, Customer Experience and Operational Metrics.
Published August 2018
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Shared Services China 2018: Talent Availability, CX Strategies, Metrics
SSON Analytics surveyed Shared Services professionals in China and blended the results with proprietary data to explore trending themes in the Chinese Shared Services landscape such as GBS objectives, key measures of CX strategy and function-specific talent availability.
Published July 2018
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中国共享服务趋势2018: 人才供应，用户体验战略，性能指标
这份互动化分析报告提供了中国作为共享服务或业务流程外包交付地点的全方位动态资料，以帮助回答核心问题. 出版 2018 年 7 月
Published July 2018
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Risk and Resilience Analysis of Shared Services Hotspots: Europe, Q1 2018
Every quarter, SSON Analytics dives into our location comparison tool, the City Cube, to provide the latest report on natural disaster risk probability and resilience of shared services locations within Europe.
Published July 2018
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US Shared Services Centers Trends in Talent and Technology 2018
This report delves into the US shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey and the US SSC Q2 survey data blended together.
Published July 2018
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Evolution of Workforce and Technology in European Shared Services Centres 2018
This report delves into European shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey.
Published July 2018
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Risk and Resilience Analysis of Shared Services Hotspots: Latin America, Q1 2018
Every quarter, SSON Analytics dives into our location comparison tool, the City Cube, to provide the latest report on natural disaster risk probability and resilience of shared services locations in Latin America.
Published July 2018
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Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018
SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. This report answers several core questions.
Published June 2018
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