Analytics Workbooks

US Shared Services Centers Trends in Talent and Technology 2018
This report delves into the US shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey and the US SSC Q2 survey data blended together.
Published July 2018
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Evolution of Workforce and Technology in European Shared Services Centres 2018
This report delves into European shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey.
Published July 2018
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Risk and Resilience Analysis of Shared Services Hotspots: Latin America, Q1 2018
Every quarter, SSON Analytics dives into our location comparison tool, the City Cube, to provide the latest report on natural disaster risk probability and resilience of shared services locations in Latin America.
Published July 2018
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Risk and Resilience Analysis of Shared Services Hotspots: Pacific Ring of Fire, Q1 2018
Every quarter, SSON Analytics dives into our location comparison tool, the City Cube, to provide the latest report on natural disaster risk probability and resilience of shared services locations within the Pacific Ring of Fire.
Published June 2018
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Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018
SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. This report answers several core questions.
Published June 2018
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Insights from the 21st Australasian Shared Services & Outsourcing Week 2018
This report analyses the results from onsite polling conducted with more than 130 shared services professionals during the 21st Australasian Shared Services & Outsourcing Week, held on 13-14 June 2018 in Melbourne.
Published June 2018
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Spotlight on Philippines 2018: Skill Deficits, Global Business Services (GBS) Objectives, and Tips to Drive Performance Improvement
SSON Analytics surveyed Shared Services professionals in the Philippines. The results of this survey were blended with proprietary data to provide insights on current trends.
Published June 2018
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Insights from the 6th Malaysian Shared Services & Outsourcing Week 2018
This report analyses the results from the onsite polling conducted with close to 100 shared services professionals during the 6th Malaysian Shared Services & Outsourcing Week, held on 2-3 May 2018 in Kuala Lumpur.
Published May 2018
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