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For years, finance teams have invested in close management tools believing they were automating the close. This research tells a different story: Across 88 shared services leaders, the data reveals that organizations have digitized the tracking of the close – but not the execution. The result is an efficiency mirage: the appearance of automation masking a reality still dominated by manual effort, spreadsheets, and people-dependent coordination.
Published February 2026
Contributors:
- Barbara Hodge, Global Editor, SSON Research & Analytics
- Syazana Lim, Lead Research Analyst, SSON Research & Analytics
