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The global Shared Services industry finds itself at a watershed moment: having built its reputation on transactional efficiency, today it is faced with a “tidal wave” in the shape of digital transformation. As a result, the potential to do so much more is clear.
The challenge is leveraging the right enablers.
Our annual survey of Shared Services and Global Business Services leaders confirms that the skill sets required to offer more value add are constantly changing, and in short supply. In addition, pivoting from a global, FTE-based model into a version of digital and virtual is tough.
This report shares the findings of our latest survey indicating shared services leaders’ priorities for the year ahead: what they hope to achieve, and how they plan to get there.
Please download your copy here, with thanks to our sponsors.
