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SSON R&A Digital Summit

Reimagining GBS:

The flagship benchmark-driven summit for shared services and GBS leaders.

Join 2,000+ leaders to explore how AI, operating models, talent and process excellence are shaping the future of enterprise impact.

📅
 
Register Now Explore the Agenda
Value
at the Center.
Enterprise Value Drivers
Cost Optimisation
 
78%
Operational Excellence
 
64%
Customer Experience
 
48%
Innovation & AI
 
41%
Risk & Compliance
 
33%
AI
Readiness Gap.
85%
of organisations have committed to GBS.
Yet the question remains — how does it create real enterprise value?
Agentic AI
is Here.
74%
expect Agentic AI to reshape service delivery.
Only 11% have scaled it into production.
Growing
Complexity.
94%
are expanding scope while navigating growing complexity.
Leaders need new models for the next phase of transformation.
2,000+
Leaders.
Join the world's largest GBS benchmark summit — virtual, September 2026.
 
 
 
 
 
01 / 05
👥
0

of organisations have committed to GBS.

The question is how it creates enterprise value.

🧠
0

expect Agentic AI to reshape service delivery.

Only 11% have scaled it into production.

📈
0

are expanding scope while navigating growing complexity.

Explore the Summit

Five themes. Endless opportunities.

🤖
AI at Scale

Moving beyond pilots into enterprise execution.

→
⚙️
Operating Model Reinvention

Redesigning GBS for agility and impact.

→
👔
Future of Work

Rethinking skills, roles, and workforce expectations.

→
🔄
Process Transformation

Improving execution through greater visibility and discipline.

→
🎯
Enterprise Value

Elevating GBS beyond efficiency to drive enterprise impact.

→
View Full Agenda →

Featured Speakers

Learn from the leaders shaping the future of GBS.

👩‍💼
Elena Christopher
Chief Global Business Services Officer
🌿 CARGILL
"Scaling AI isn't a technology challenge. It's an operating model challenge."
👨‍💼
Pratik Shah
EVP, Global Business Services
🏦 Standard Chartered
"The future belongs to GBS teams that create enterprise impact, not just efficiency."
👩‍💼
Kirsten Beeston
Global Head of Business Services
💡 PHILIPS
"It's not about doing more. It's about delivering what matters most."
👨‍💼
James Whitfield
SVP, Shared Services Transformation
🏗️ SIEMENS
"Process excellence is the foundation every AI initiative must be built on."
👩‍💼
Sonia Mehra
Global Head of GBS Strategy
💊 NOVARTIS
"The GBS of tomorrow is a strategic nerve centre, not a back-office function."
👨‍💼
Ravi Anand
Chief Transformation Officer
✈️ AIRBUS
"Workforce reimagination is the biggest lever we have for the next decade."
View All Speakers →
You'll
Leave
With
🎯
Practical approaches to scaling AI
📊
Benchmark data to validate your strategy
💡
Ideas you can implement immediately
🌍
Real-world examples from practitioners
🔗
New perspectives on GBS operating models
🤝
Connections with peers facing similar challenges
 
Ready to rethink how GBS delivers

Enterprise Value?

Join 2,000+ leaders shaping the next phase of enterprise transformation.

Register 888
📅
29–30 SEPTEMBER 2026
Virtual Event
👥
2,000+ Leaders
From around the world

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