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Agentic AI in Global Business Services
Global Business Services (GBS) is once again at the edge of a transformation curve. Unlock the Next Wave of Transformation with Agentic AI.
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The Data-Driven Intelligence & Advisory Platform for GBS & Shared Services Leaders
Benchmark performance and make confident decisions powered by research, location insight and expert guidance.
Metric Benchmarker
CITY CUBE
SHARED SERVICE ATLAS
INTELLIGENT AUTOMATION UNIVERSE
R&Ai
GBS ADVISORY
MARKET ANALYTICS
Metric BenchmarkerGain a competitive edge with the Metric Benchmarker, offering analysis across 150+ essential metrics tailored for shared services and GBS operations. This tool empowers leaders to evaluate and optimize performance
Explore City CubeNavigate strategic site selection and comparison with City Cube, an in-depth database featuring multiple data points including talent availability, operational costs, and resources, across 3,000+ cities.
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Shared Services AtlasUse the Shared Services Atlas to locate delivery center hotspots around the world by viewing the number of shared services centers (SSCs) and business process outsourcers (BPOs) at regional, country, state, and city level, from SSON Research & Analytics' global database of 7,000+ SSCs and 3,000+ BPOs.
Explore Intelligent Automation UniverseThe Intelligent Automation Universe is a curated collection of leading solution providers driving innovation in the shared services and GBS industry. These cutting-edge technologies empower progress across critical areas such as process improvement, data analytics, workflow automation, finance, HR, employee engagement, generative AI, and more.
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R&AiAsk anything. Get clear, concise answers from our AI-powered assistant, complete with cited sources so you can dig deeper with confidence. Whether you're researching, brainstorming, or just looking for quick answers, R&Ai keeps you moving forward—smarter and faster.
ExploreMarket Data That Drives
Successful Strategies
Visual Analytics Workbooks
Simplified and interactive data snapshots to help build your business case.
Learn moreTop 20 Most Admired SSOs/GBS
Captures top brands’ performance metrics and presents the aggregated results.
Learn moreThe World’s Best GBS Study & Award
Recognizes truly outstanding GBS for their innovation, impact and excellence.
Learn moreGBS Advisory
Expert advisory and bespoke research services to support your projects with analytics, experience and industry knowledge.
Learn more150+ Process Driven & GBS Value Metrics
Benchmark against your peers in the Metric Intelligence Hub and GBS+ Benchmarks.
Learn moreFeatured Research
This report aims to empower shared services organizations to build a highly skilled, motivated, and future-ready talent pipeline – one that drives operational excellence and sustained success in the ever-evolving global market.
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This report highlights the insights gained from evaluating this year’s applications. It focuses on what truly sets apart the world’s top-performing GBS when it comes to strategies, capabilities, and cultural differentiators that define GBS excellence on a global scale. It also demystifies GBS value creation by exploring how the best-in-class are defining, delivering, and communicating value.
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This report highlights the findings of a recent survey conducted by SSON Research & Analytics. The results provide valuable insights into the strategic importance of GBS in driving enterprise growth and thus shifting from cost-containment towards core business support and the front office.
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