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SSON North American Impact Awards 2025

Celebrating Excellence in Shared Services & GBS Innovation

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Visual Analytics Workbook

More Than a Geographical Opportunity

Major trends impacting shared services in 2025/2026 as well as opportunities provided in the Middle East

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Research Insight Report

Optimizing GBS with AI-Based Orchestration

Against this backdrop, artificial intelligence – particularly in the form of AI orchestration – offers a powerful opportunity.

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Top 20 Most Admired SSO/GBS Benchmarking Analysis

SSON Research & Analytics has just released the winners of the Top 20 Most Admired Benchmarking Study 2025

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Benchmark Your
Shared Services Organization

  • Metric Benchmarker
  • CITY CUBE
  • SHARED SERVICE ATLAS
  • INTELLIGENT AUTOMATION UNIVERSE
  • R&Ai
+
Instant GBS Benchmark
Metric Benchmarker
Benchmark your SSO/GBS

Gain a competitive edge with the Metric Benchmarker, offering analysis across 150+ essential metrics tailored for shared services and GBS operations. This tool empowers leaders to evaluate and optimize performance

SHARED SERVICE ATLAS
Are you planning your shared services location strategy?

Navigate strategic site selection and comparison with City Cube, an in-depth database featuring multiple data points including talent availability, operational costs, and resources, across 3,000+ cities.

Market Data That Drives
Successful Strategies

Research Insights Reports. Guided by industry insiders with at least 10 years’ experience, and underpinned by live market data, these reports address not the trends, but the solutions you need. Each month, a critical topic comes under our spotlight.
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Visual Analytics Workbooks. A library of dynamic analytics workbooks reflecting global SSO/GBS research, trends, opportunities, and strategies in a visual format.
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Top 20 Most Admired SSO/GBS Benchmarking Study. Now in its 8th year, this exclusive by-invitation- only benchmarking study recognizes the tireless efforts of SSO/GBS professionals and captures the exceptional performance of leading brands in key areas.
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The World's Best Global Business Services (GBS) Study & Award. Given the extraordinary interest and growth in the GBS model, SSON Research & Analytics (SSON R&A) launched a timely new World's Best Global Business Services (GBS) Study & Award in 2023 to identify a truly outstanding GBS.
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Unlock the Full Experience Today

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