Global State of the Shared Services Industry 2025: Skills

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Every year, SSON Research & Analytics surveys the global shared services and outsourcing market to identify year-on-year progress, new trends, and opportunities to leverage. This visual analytics workbook dives deeper into top SSO/GBS skills, skills shortages, upskilling and evolving skills and is part of the “State of the Industry 2025” series. Published May 2025

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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