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Every year, SSON Research & Analytics surveys the global shared services and outsourcing market to identify year-on-year progress, new trends, and opportunities to leverage. This visual analytics workbook dives deeper into top SSO/GBS skills, skills shortages, upskilling and evolving skills and is part of the “State of the Industry 2025” series. Published May 2025
SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.
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