Global State of the Shared Services Industry 2025: Skills


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Every year, SSON Research & Analytics surveys the global shared services and outsourcing market to identify year-on-year progress, new trends, and opportunities to leverage. This visual analytics workbook dives deeper into top SSO/GBS skills, skills shortages, upskilling and evolving skills and is part of the “State of the Industry 2025” series. Published May 2025

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