Building the Future-Ready GBS Workforce: The Critical Skills & Capabilities

About This Webinar

As AI, automation, and advanced analytics reshape GBS, workforce requirements are changing just as quickly. According to SSON Research & Analytics, two-thirds of organizations report shortages in critical capabilities, with some of the greatest pressure across AI, data, change management, digital transformation, process excellence, and leadership.

Join us as we examine where the most significant gaps exist and how organizations are responding. We'll explore the skills becoming essential, the impact of AI on existing roles, and how upskilling and reskilling can prepare talent for higher-value work.

What you will learn

• See where skills shortages are hitting hardest, including AI, automation, data, and critical enabling disciplines
  
• Understand how AI is changing workforce requirements, from augmenting existing roles to reducing demand for routine, transaction-intensive work
• Identify the technical skills gaining importance, including Generative AI, data analytics, process mining, automation, and digital product management
• Explore the human and business skills rising alongside technology, from critical thinking and adaptability to consulting, business partnering, and change management
• Understand when to upskill versus reskill, and how each approach supports different workforce needs
• Examine emerging talent strategies, including continuous learning, AI academies, skills-based workforce planning, internal talent marketplaces, and experiential development

Join us to understand where the critical gaps are today and how to build a workforce equipped for the demands of an AI-enabled GBS environment.