Intelligent Automation in Higher Education Institutions (HEIs) – an overlooked opportunity to create value

In the age of digitalization, Shared Services in Higher Education Institutes are facing increasing pressure to decrease spend and make services more efficient. This analytics workbook offers HEI SSCs a guide on areas where they can implement Intelligent Automation (IA), how they can manage change for automation and finally, it will share measures of excellence in the United States. Published January 2020.