North America’s Shared Services Transformation 2026: AI, Experience, Talent, and Enterprise Value


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The 2026 North America Visual Analytics Workbook from SSON Research & Analytics, explores the themes shaping the next era of Shared Services across the region: scalable AI deployment, experience as a value driver, data as a strategic asset, the rise of judgment-led roles, expanding scope, and the renewed urgency around benchmarks, process harmonization, and risk preparedness. Published January 2026

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