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Shared Services and GBS in the Americas, 2021: Future of Work & Benchmarks as Guides to Progress

According to SSON’s "Re-entry" Strategies Survey 2020, 80% of respondents from the Americas region are implementing Future of Work (FOW) strategies. This interactive report looks at what these strategies entail; and the impact on Shared Services / Global Business Services (GBS) models. Published October 2020

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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