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3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce

This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience. Next it features key automation KPIs and also includes an analysis on Philippines BPO providers. Published March 2020

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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