Insights: ASIA PACIFIC
Explore the Shared Services and Outsourcing landscape across the Asia Pacific region with these interactive Visual Analytics Workbooks. Filter many facets to find the answers to your APAC SS&O location questions.
Future-Proofing Philippines Shared Services & GBS: Process Excellence, Automation & Talent Strategies
After two years of being hard hit by the pandemic, the Philippines seeks to reopen its economy, and office workers are mandated to return to the physical office. The Shared Services and GBS industry is at a critical junction to revisit their strategies and operations to deliver greater efficiency,
Published March 2022
Published March 2022
Advancing your APAC SSO & GBS to the Next Level: Process Excellence, Automation, People-First Strategy & Benchmarks
The Asia Pacific Shared Services and Global Business Services landscape will continue to mature and grow exponentially in 2022. Leveraging data from Asia Pacific respondents in SSON’s State of Industry Survey 2022, this interactive report will uncover the key trends and strategies shaping the APAC.
Published February 2022
Published February 2022
APAC SSO Strategies: Impact of the Pandemic One Year On
This interactive Visual Analytics Workbook analyzes the data from APAC respondents to uncover trends and various strategies taken across talent, technology, resourcing, and Future of Work, specific for the region.
Published May 2021
Published May 2021
Navigating The New Normal: APAC Shared Services Building Resilience with Automation & The Future of Work
As COVID-19 restrictions are gradually being lifted for some APAC countries and economies start to reopen, this interactive report aims to help APAC leaders navigate the new normal.
Published June 2020
Published June 2020
3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce
This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience. Next it features key automation KPIs and an analysis on Philippines BPO providers. Published March 2020
Published March 2020
Published March 2020
Looking forward to 2020: Digitalised GBS & automation driving the future of Asian Shared Services
Close to 100 Asian shared services professionals participated in the live polling onsite at the 22nd Asian Shared Services & Outsourcing Week held on 19-20 November 2019 in Singapore. Flip through this interactive report to find out the latest Asian shared services insights.
Published December 2019
Published December 2019
Climbing up the value chain: 4 key enablers for Malaysia Shared Services in 2020
This interactive report examines the four crucial areas for Malaysia Shared Services to successfully climb up the value chain, enhance its competitive advantage, and retain its place as one of the most attractive Shared Services locations.
Published December 2019
Published December 2019
Philippines Shared Services 2019: Moving up the value-chain by leveraging COEs, process mining, data analytics & benchmarking
Close to 100 shared services professionals participated in the live polling conducted during the 10th Philippines Shared Services & Outsourcing Week held on 13-16 August 2019 in Makati, Philippines. Flip through this interactive report to discover the latest Philippines Shared Services trends...
Published September 2019
Published September 2019
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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