Middle Eastern SSCs are striving to add more value by expanding service scope and leveraging automation, but change management remains a huge hurdle to surmount


This year, Shared Services in the Middle East are expanding their service scope and progressing towards digitally-enabled Shared Services. This workbook will look at strategies for scope expansion and list stall points faced when implementing digital initiatives. It will also cover tips on change management that should be incorporated in any change management programme. Published August 2019.