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Navigating European GBS & Shared Services in 2022: Advancing Maturity, Rethinking Service Delivery Models & Digital Transformation

What are the key priorities and objectives for European Global Business Services (GBS) and shared services in 2022? How have service delivery models, future of work strategies, experience management, and digital agenda evolved in the post-pandemic world? This interactive Visual Analytics Workbook analyses data from European respondents in SSON’s 2022 State of Industry survey to uncover the latest European GBS & shared services trends. Published January 2022.

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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