Reframing GBS Value: A European Outlook for the DACH GBS Leadership Community

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Built for the DACH GBS community, this workbook distills top insights from SSON Research & Analytics’ European data. From intelligent automation and skills transformation to new models of service ownership and optimisation, the findings offer a real-time pulse check on where GBS is heading—and how forward-thinking leaders are getting there. Published June 2025

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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