Future-Ready GBS in Europe: Unlocking Strategic Value Through AI, Talent, and Customer-Centric Excellence

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European Shared Services and Global Business Services (GBS) leaders are at the forefront of a dynamic transformation journey, progressing from foundational capabilities to fully integrated mega GBS models. This evolution in Europe goes beyond cost efficiency — it’s about driving strategic value, fostering innovation, and enhancing stakeholder experiences tailored to the unique demands of the region.

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.

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