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This visual analytics workbook delves into the future of Philippines Shared Services and BPO industry, currently hosting 740 centres, according to SSON Research & Analytics’ Atlas Data Tool. The workbook explores the transformative potential of modernising core operations through automation, end-to-end process integration, and cultivating the right talent and mindset. We take a deep dive into the strategic elements of operational and process excellence, highlighting benchmarks from the Top 20 Most Admired SSO/GBS in the World. Published March 2024.
