Recorded Session

Shared Services Future Locations: The Next Big Shuffle

4 September, 2026
 
10:00 AM - 10:30 AM EDT
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About This Webinar

As the global business environment rapidly evolves, the strategic importance of location in Shared Services and Global Business Services (GBS) models is becoming more pronounced. No longer just a back-office consideration, location plays a pivotal role in shaping business resilience, cost efficiency, and long-term growth. In this webinar, we will explore how leading organizations are reevaluating their location strategies, using SSON Research & Analytics' survey data to uncover how risk, global expansion, and local market dynamics intersect.

What you will learn

  • How to position your organization beyond cost and quality, building resilience and access to future-critical talent
  • The decision-making frameworks organizations use to identify optimal service delivery locations and the factors that shape those choices.
  • Why organizations are reassessing their global footprint and the forces driving these strategic shifts
Mark your calendars and get ready to take your location strategy to the next level in the evolving GBS landscape.

Speakers:

Barbara Hodge
Principal Analyst & Global Digital Editor
SSON Research & Analytics
Tom Bangemann
Head of Data Development & Research
SSON Research & Analytics