The Outsourcing Report: What's New & Where to Go?
BPO vs Captive Performance Metrics
4 October, 2022
10:00 AM - 10:45 AM EST
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About This Webinar
The current permanent crisis environment in an already “VUCA” world justifies taking a new look at the future GBS delivery model.
SSON Research & Analytics recently ran a survey to understand outsourcing's role in supporting current service delivery objectives - what is new? Through the research, the GBS model comes under review in its totality, but also in terms of its dimensions and components. The approach for this review is risk driven: how can we eliminate risk, mitigate risk, or at a minimum guarantee resilient operations utilizing agility to respond to external and internal "earthquakes"?
During this webinar, we review:
- The GBS model through a sourcing lens, adding maturity, automation, and best practices to the mix
- BPO past performance / benefits compared to what is expected today
- How sourcing objectives and criteria determine the sourcing approach
- How to select the right provider / partner
- Automation as a special driver in outsourcing decision-making
- Key recommendations in terms of where to focus in 2023
Speakers:
Tom Bangemann
Data Development & Research Advisor
SSON Research & Analytics
SSON Research & Analytics
Naomi Secor
Global Managing Director
SSON Research & Analytics
SSON Research & Analytics
Barbara Hodge
Global Editor and Industry Analyst
SSON Research & Analytics
SSON Research & Analytics
