Top 20 Most Admired SSOs Benchmarking Analysis

What makes these Top 20 organizations stand out? Each has been recognized for its accomplishments in process improvement and service delivery. While not every company may claim “world-class,” their results offer powerful insights into how admired SSOs and GBS organizations are raising the bar.

Join us for an exclusive webinar highlighting findings from our 9th annual benchmarking study.

What You Will Take Away:

- Performance Benchmarks: See how "Top 20" SSO/GBS measure up across Automation, HR & Talent, Finance, IT, and more

- Comparative Insights: Understand how these results stack up against the broader industry to identify your own improvement opportunities.

- Practical Takeaways: Learn from the strategies, models, and initiatives driving their progress

- Hands-On Benchmarking: Use SSON R&A’s My Report Wizard Data Tool to compare your metrics directly against this dataset. We will demo this tool live.

This study offers a unique lens into how Top 20 Most Admired Shared Services are advancing performance - and how you can use their results as a guidepost for your own journey.

Speakers:

Naomi Secor
Global Managing Director
SSON Research & Analytics

Barbara Hodge
Principal Analyst & Global Digital Editor
SSON Research & Analytics