Process ownership is the underutilized supercharger for E2E optimization, according to SSON Research & Analytics’ latest RIR report. The Global Process Owner (GPO) is in vogue, at the moment. Hailed as a critical make-it-happen role, GPOs are having a tremendous impact in companies that recognize their value. In this report, SSON Research & Analytics’ Head of Data and Research, Tom Bangemann, lays out the opportunities and shares the latest market data linking GPOs to E2E performance.
In addition, the GPO leaders of SSON’s Global Advisory Board have contributed case studies and strategies outlining their successes.
This report is available as part of an SSON R&A subscription, or purchasable a la carte.
GPO snapshot:
- 45% of companies have GPOs and 81% say end-to-end integration is a priority
- The scope of utilization is extending far across functions and processes
- GPO scope is increasing faster than GBS scope
The data validates GPO benefits:
- 82% of companies say innovation benefits from Global Process Ownership
- 79% of companies believe collaboration improves with E2E GPO concepts
- 86% of companies confirm transparency benefits through GPO
Contributors:
- Tom Bangemann, Head of Data Development and Research, SSON Research & Analytics
- Maciej “Magic” Piwowarczyk, GBS Executive, ex Global Head of Discovery GBS, ex Accenture BPO Leader
- Michael van der Steen, OTC expert, large, branded consumer product organization
- Amit Chawla, Head of Global Process Office, Business Transformation, Tesco Business Services
- Priya Narasimhan, Associate Director, Finance, Tesco Business Services
- Hillary Long, Global Process Owner - Invoice to Pay, Mars
- April Zanelli Solie, Senior Director, Change Management - Global Business Services, AECOM
- Suzanne Haenen, Global Enterprise PMO Director, GBS (owning amongst others GPO PMO), AkzoNobel
