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In 2025, Asia's shared services and Global Business Services (GBS) sector is rapidly evolving into a strategic powerhouse, propelled by the widespread adoption and integration of game-changing digital solutions. With many Asian shared services acting as a key partner in enabling enterprise digital transformation efforts, and 90% of survey respondents in Asia committed to the GBS model, we are witnessing a shift from traditional cost centers to value-generating operations that contribute to revenue and business outcomes. Published April 2025
