Global State of the Shared Services Industry 2025


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Every year, SSON Research & Analytics surveys the global shared services and outsourcing market to identify year-on-year progress, new trends, and opportunities to leverage. The results of this extensive survey are reflected in this visual analytics workbook. We have split the findings across 11 core themes (see below), within which you will find a number of separate tabs reflecting core insights. Published May 2025.

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