Owning End-to-End: GPOs at the Heart of GBS Value Creation

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Grounded in insights drawn from European respondents across SSON Research & Analytics’ latest studies, we’ll explore what GBS reinvention looks like on the ground, how organisations are upskilling for the next wave of transformation, and what the real impact of Agentic AI is on shared services today—not in theory, but in action. Published June 2025.

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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