State of the Shared Services, GBS and Outsourcing Industry 2026

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What are the trends, opportunities, and challenges impacting the thousands of shared services/GBS delivery centers around the globe? This Visual Analytics Workbook provides an up-to-date reflection on the market’s status quo in 2026.

Published March 2026

SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.

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