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This Workbook analyzes data from SSON Research & Analytics' 2026 World’s Best Global Business Services (GBS) Award applications, providing an aggregated, anonymized comparison of how the 5 top-ranked GBS performed against other GBS that participated.
This analysis focuses on four key aspects of the study: 1) Service Delivery & Impact, 2) GBS Model Evolution & Complexity, 3) Automation & Enabling Factors, and 4) Talent Management.
Published March 2026
