World’s Best Global Business Services – 2026 Research

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This Workbook analyzes data from SSON Research & Analytics' 2026 World’s Best Global Business Services (GBS) Award applications, providing an aggregated, anonymized comparison of how the 5 top-ranked GBS performed against other GBS that participated.

This analysis focuses on four key aspects of the study: 1) Service Delivery & Impact, 2) GBS Model Evolution & Complexity, 3) Automation & Enabling Factors, and 4) Talent Management.

Published March 2026

SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.

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