The outsourcing landscape in 2026 stands at a profound point of inflection. For nearly three decades, Shared Services and Global Business Services (GBS) organizations have relied on outsourcing for cost optimization and operational efficiency. But today, the pressures are more complex, the talent market tighter, the technology landscape more varied, and stakeholder expectations more demanding.
This report examines the realities of outsourcing today, why organizations are expanding or rethinking their sourcing models, the impact of AI on BPO, shifts in pricing models, and what SSO/GBS are looking for in their outsourcing partners in 2026.
Published January 2026
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