The Global Business Services (GBS) model continues to represent the pinnacle of business services, with organizations increasingly adopting or scaling their GBS operations.
As organizations navigate the demands of digital transformation, GBS is uniquely positioned to lead these efforts. With its cross-functional reach, process scope, and increasing adoption of advanced technologies, GBS can drive the innovation that enterprises need to succeed in a digital-first world.
As such, GBS not only supports digital transformation but also acts as a catalyst for enterprise-wide digital growth.
This report leverages the findings of a bespoke survey with GBS leaders to highlight:
- opportunities for leadership
- the new value proposition of digitation, and
- how to drive digital transformation through GBS.
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