State of European Shared Services & Outsourcing Market 2025

Shared Services and Global Business Services (GBS) in Europe continue to evolve as organisations navigate complex regulatory environments, talent shortages, and rapid technological advancements.

This report shares regional insights from an extensive global survey conducted by SSON Research & Analytics in Q4 2024 of 350+ shared services and outsourcing executives to highlight key trends, challenges, and opportunities shaping business services today.

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SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.

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info@sson-analytics.com

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