SSON Research & Analytics has announced the 2024 list of the Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS). These SSO/GBS are recognized based on results of a benchmarking performance study that covers 2 areas - organization profile and performance benchmarks. This includes their service delivery model, digital ecosystem, center demographics and 63 metrics across these 9 categories: Attrition, Automation, General Finance, HR & Talent, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Travel & Expense.
This summary benchmark report provides a preview of the aggregated results. Download your copy now.
The full benchmark report is available as part of an SSON Research & Analytics subscription, or purchasable à la carte.
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