In the rapidly evolving world of Global Business Services (GBS), standing still is not an option. The key to long-term sustainability lies in relentless process improvement—delivering measurable outcomes that enhance customer satisfaction and solidify GBS as a strategic enabler, not just a back-office function.
At SSON Research & Analytics, we track over 150 critical metrics across industries and locations to help GBS leaders benchmark performance and unlock new opportunities. In this report, we highlight 10 key metrics spanning five essential categories—offering a glimpse into the data that can transform your operations.
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