Access This Report
US$ 600
Purchase an individual report
Or become an annual subscriber to get access to all reports & data tools as part of your subscription
As the Global Business Services (GBS) industry continues its inexorable journey to create competitive advantage in each company, the big question for most boards and CXOs is: “how to accelerate our GBS maturity.”
This report delves into how Service management is crucial for accelerating the maturity of GBS. GBS Service Management is the practice of running each GBS services as a "product" or a "brand".
This report is exclusive to SSON Research & Analytics subscribers.
Published February 2025
Contributors:
- Tony Saldanha, GBS Expert, Cofounder, Inixia
- Frank Schüler, Managing Director Global Service Center (GSC), DHL Global Forwarding Freight
- David Hughes, GBS Transformation Expert
