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As the Global Business Services (GBS) industry continues its inexorable journey to create competitive advantage in each company, the big question for most boards and CXOs is: “how to accelerate our GBS maturity.”
This report delves into how Service management is crucial for accelerating the maturity of GBS. GBS Service Management is the practice of running each GBS services as a "product" or a "brand".
This report is exclusive to SSON Research & Analytics subscribers.
Published February 2025
Contributors:
- Tony Saldanha, GBS Expert, Cofounder, Inixia
- Frank Schüler, Managing Director Global Service Center (GSC), DHL Global Forwarding Freight
- David Hughes, GBS Transformation Expert
