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The GBS landscape is moving fast, and this report captures exactly where it stands right now.
The State of the Shared Services & GBS Industry: H2 2026 Strategic Outlook is built from a global survey of hundreds of Shared Services and GBS leaders.
This is a a deeper cut of the research that underpins the industry's most-read GBS benchmark. The findings in this report were collected as part of our full 2026 global study but weren't included in the original release. That means if you've already read the main report, this goes further. And if you haven't, it stands entirely on its own.
Inside the report, you'll find benchmark data on:
- AI and Agentic AI adoption - where ownership sits inside enterprises and how automation expectations are accelerating
- Strategic priorities - how GBS objectives have evolved year on year from 2022 to 2025
- Sourcing strategy - the emerging balance between captive growth and selective outsourcing
- Talent and upskilling - what's working, what's blocking progress, and why time is a bigger obstacle than budget
- Technology investment priorities - what leading organisations are funding heading into 2027
Who it's for
This report is designed for GBS and Shared Services leaders who are planning their 2027 priorities, making the case for investment internally, or benchmarking their organisation's maturity and direction against global peers.
