World’s Best GBS Study 2026: Insights on Top-Performing GBS

An analysis of high-performing GBS based on the 2026 “World’s Best GBS” award applications.

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SSON Research & Analytics is proud to sponsor and host the annual "World's Best GBS" Award – now in its fourth year. The research focuses on four critical dimensions of modern GBS excellence: Service Delivery & Impact; Model Evolution & Complexity; Automation & Enabling Factors; and Talent Management.

Published April 2026

SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.

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World’s Best GBS Study 2026: Insights on Top-Performing GBS

An analysis of high-performing GBS based on the 2026 “World’s Best GBS” award applications.

Access This Report

US$ 600

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