World’s Best GBS Study 2026: Insights on Top-Performing GBS

An analysis of high-performing GBS based on the 2026 “World’s Best GBS” award applications.

Access This Report

US$ 600

Purchase an individual report

Or become an annual subscriber to get access to all reports & data tools as part of your subscription

SSON Research & Analytics is proud to sponsor and host the annual "World's Best GBS" Award – now in its fourth year. The research focuses on four critical dimensions of modern GBS excellence: Service Delivery & Impact; Model Evolution & Complexity; Automation & Enabling Factors; and Talent Management.

Published April 2026

SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.

Contact us

Email:

info@sson-analytics.com

Item	Cost
{{ item.name }}	${{ item.price }}

empty Cart

Total: US {{ total }}

This account has an active subscription. This page will reload in 5 seconds.

Your cart is empty. Refresh this page?

Review Your Order

Item	Cost
{{ item.name }}	${{ item.price }}

Total: US {{ total }}

{{ subscriptionItem.name }}

Discount: ${{ discount }}.00 Coupon {{ couponCode }} Applied
Subtotal: ${{ subscriptionItem.price - discount }}.00

Order Total: ${{ orderTotal }}.00

Coupon Code:

Billing Details

First Name *

Last Name *

Card Number *

Card Type *

Expiration date *

CVC *

Address 1*

Address 2

Country *

State *

City *

Zip *