Service Management: Pioneering Value in GBS

About This Webinar

How effectively does your current service management role support your business needs?
According to SSON Research & Analytics' latest data, while 43% of organizations find their service management roles effective, nearly 40% face challenges—ranging from neutral effectiveness to inefficiency—or even the absence of a designated service manager.

This presents a significant opportunity to elevate the way GBS organizations define, design, and deliver services. Join this webinar to explore the essential elements of GBS Service Management and learn how to transform your operations into a best-in-class service provider that consistently delivers value to the business.

What you will learn

• The latest metrics and benchmarks to easily evaluate service management performance
• Proven strategies to effectively address diverse user and customer needs
• Best practices for financial models and pricing to balance cost-efficiency with innovation
• Techniques to ensure seamless alignment between process owners, business units, and users

Leave equipped with the tools and insights to drive measurable business value and position your GBS organization for sustainable success.