GBS Industry Standards: Leapfrogging Maturity in a Changing Context

About This Webinar

The Alliance for Professional Excellence in Global Business Services (APEX GBS) has developed the first practitioner-led standards defining GBS as an enterprise operating model.  

Version 2 expands the original standards with deeper, practical guidance on applying AI, strengthening data and decision capabilities, and scaling GBS beyond transactional work. It also reflects how the role of GBS is evolving, with greater responsibility for enterprise data, insight, and decision support.

This is an opportunity to hear some of the most well known names in the GBS industry talk about how they would deal with the dramatically changing GBS world. What undying GBS approaches could be reapplied to leapfrog GBS maturity.  

What you will learn

• Where most GBS models fall short today and what separates high-performing models
• How to leapfrog your GBS maturity using AI, data and decision capabilities, and expanded operating guidance
• How GBS is evolving to play a more central role in data, insight, and decision-making
• Practical considerations when scaling, evolving, or resetting a GBS model
• How Global Capability Centers (GCCs) are being used for higher value creation
• How service leaders are expected to operate as "CEOs" of their service lines

Join the session to learn how the standards are evolving and how you can be part of it.