Recorded Session

Global State of the Industry: SSO/GBS Outlook 2024

23 January, 2024
 
10:00 AM - 11:00 AM EST
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About This Webinar

Join our exclusive webinar as we unpack the latest insights from our "State of the Industry" report, offering a global perspective on the ever-evolving business services sector.

Here's a glimpse of what you can expect:

  • Overview of Business Services Trends: Comprehensive analysis of current activities and sector priorities trends over time with a comparative look at the industry's evolution.
  • Survival, Adaptation, or Replacement? The Business Services Model: Resilience in the face of challenges and attacks and expansion across sectors, company sizes, locations, and technologies.
  • Shared Services as a Change Enabler: Agile responses to challenges and opportunities and SSOs Impactful role in the ongoing transformation journey.
  • Digitization and Automation Insights: Significant efforts and their varied outcomes as well as success factors differentiating implementations.
  • Redefined Work Environments: Remote work and crisis mitigation strategies and scenario planning for an evolving landscape.
  • Strategic Guidance in Uncharted Waters: Importance of purpose, values, and a stable moral compass and clear guidance for navigating the business services seas.
Don't miss this opportunity to gain valuable insights and strategic guidance for your business services journey. Reserve your spot today and set sail towards success in 2024!

Speakers:

Naomi Secor
Global Managing Director
SSON Research & Analytics
Barbara Hodge
Global Editor and Industry Analyst
SSON Research & Analytics
Tom Bangemann
Data Development & Research Advisor
SSON Research & Analytics