Inside GBS: What's Changing & Why It Matters
This session unpacks what’s evolving across operating models, talent strategies, and technology adoption—and why these shifts are critical to your success
New research. Real-world strategies. What leaders need to know—now.
According to new analysis from SSON Research & Analytics, 85% of GBS leaders are actively seeking automation, AI, and analytics skills—yet most organizations still lack the in-house capability to deliver. At the same time, nearly 80% of companies now operate within a GBS framework, scaling scope and digitization. But with only 20% integrating AI beyond isolated pilots, many are still falling short of their digital transformation goals.
This session unpacks the latest findings from SSON Research & Analytics, to show how high-performing GBS teams are:
- Embedding GenAI into operations—from HR chatbots to predictive inventory models
- Closing urgent skill gaps in automation, AI, and analytics
- Rewiring leadership roles to prioritize innovation and transformation
- Making focused tech bets and building scalable Centers of Excellence
- Redesigning hybrid, digital-first operating models to meet rising board-level expectations
You’ll walk away with data-backed insights, peer benchmarks, and clear priorities to elevate your GBS strategy—beyond efficiency, toward enterprise-wide value.
👉 Reserve your spot now to stay ahead of the shift.
Speakers:
MIchael van der Steen
Advisor
SSON Research & Analytics
Naomi Secor
Global Managing Director
SSON Research & Analytics
Barbara Hodge
Global Editor and Industry Analyst
SSON Research & Analytics
