"The World's Best GBS" An Analysis of High-Performance

About This Webinar

What makes GBS a "World's Best" Model? An analysis of performance based on SSON's 2023 The World's Best GBS Award Applications

With 61% of shared services organizations already committed to the GBS model (and more planning to shift that way) the question on everyone's lips is: what makes GBS so effective? How is its performance different?

In a word: it's about Value-add.

This webinar will explain exactly what is meant by "value-add" and how well today's GBS are meeting their potential.

Tom Bangemann, Head of Data Development and Research at SSON Research & Analytics introduces the foundation of a performance-oriented GBS model and shares data insights from SSON R&A's recent "World's Best GBS" award applications – including performance quadrants reflecting how well today's GBS are performing across 4 key categories:

✅ Service Delivery Model & Strategic Alignment
✅ Model Maturity & Scope
✅ Adoption & Impact of Automation
✅ Retention & Skilling of Talent

Tom will also outline where even top-performing GBS typically fall short.

Join us to find out:

• What "good" looks like in GBS
• How to build your GBS on a value-based framework
• What drivers and enablers offer the most impact
• How well today's GBS perform in key quadrants