Global State of the Industry SSO/GBS Outlook 2025

About This Webinar

Join our exclusive webinar as we unveil the latest insights from our highly anticipated "State of the Industry" report, offering a global perspective on the rapidly evolving business services sector. This year's study delves into the transformative impact of Generative AI, the critical role of GBS in digital transformation, and the imperative of upskilling and reskilling in a dynamic landscape.

In this session, we will explore how the GBS model has not only survived but thrived amidst disruptions, showcasing its sustainability and the necessary step changes in delivery. We will discuss the shift from traditional services to innovative solutions, highlighting the value creation through advanced data analytics and AI-driven insights.

What you will learn

• GenAI and Digital Transformation: Explore the transformative applications of Generative AI in GBS and its role in driving digital transformation.
• From Services to Solutions: Discover how GBS shifts from traditional services to innovative solutions, leveraging AI & automation for enhanced value creation.
• Upskilling and Reskilling: Learn about the critical importance of upskilling and reskilling initiatives to ensure employee success in the new world of work.

Don't miss this opportunity to gain valuable insights and strategic guidance for your business services journey. Reserve your spot today and set sail towards success in 2025!