State of Industry 2026: Global SSO/GBS Outlook, Trends, and Data Insights

About This Webinar

Anchor your 2026 strategy in the definitive benchmark on the future of shared services, GBS, and GCCs. The State of the Shared Services and Outsourcing Industry 2026 survey and report distil global data from hundreds of SSOs and GBS organisations to reveal where the industry is heading, what's driving top performance, and how leaders are seizing the next wave of opportunity. 

In this fast, data-led session, we’ll share key findings you won't find elsewhere, backed by fresh insights, global trend charts, and real-world examples. 

What You Will Learn:

• AI & Automation Reality Check:
  The practical impact of Generative AI, automation, and data analytics on operating models and value delivery. 
• Evolving Services & Value Creation 
  How leading organisations are moving beyond transactional delivery to solution-led, high-impact models.
• Talent Moves That Actually Work:
  Where leaders are investing in upskilling, retention, and capability building to close skill gaps and future-proof operations. 

This is the most comprehensive benchmark view of where the SSO/GBS market is heading, built from hard data, not anecdotes. Reserve your seat to gain the signals you’ll use to set priorities for 2026.