State of Industry 2026: What Asia's Data Signals Next

About This Webinar

Asia’s shared services and GBS engine is not slowing down; it’s getting sharper. In our 2026 State of Industry research, nearly three-quarters of Asia respondents already operate as a GBS model or are actively transitioning to one, and 81% are delivering services across multiple countries and functions.

In this fast, data-led session, we’ll unpack what Asia’s leaders are prioritising right now, and what that means for 2026 operating models, talent bets, and tech investment.

What You Will Learn:

• AI & Automation Reality Check:
  64% rank Generative AI / Agentic AI as a top technology investment priority, and nearly 90% expect some replacement of captive work with Agentic AI within the next three years.
• The Asia Operating Model Shift:
  37% say they are moving toward a digitised GBS model, while 52% rate their automation maturity as medium, signaling scale but not saturation.
• Talent Moves That Actually Work:
  Asia-based organisations are doubling down on EVP and brand to attract talent, yet 77% cite lack of time due to operational demands as the biggest barrier to upskilling.

This is the most comprehensive, region-relevant benchmark view of where Asia’s SSO/GBS market is heading, built from hard data, not anecdotes. Reserve your seat to get the Asia signals you’ll use to set priorities for 2026.