The World's Best GBS: An Analysis of High-Performance

About This Webinar

What makes GBS a "World's Best" Model? An analysis of performance based on SSON R&A's World's Best GBS Award Applications 2024.

With 68% of shared services organizations already committed to the GBS model (and more planning to shift that way) the question on everyone's lips is: what makes GBS so effective? How is its performance different? In a word: it's about Value-add.

This webinar will explain exactly what is meant by "value-add" and how well today's GBS are meeting their potential. Tom Bangemann, Advisor of Data Development and Research to SSON Research & Analytics introduces the foundation of a performance-oriented GBS model and shares data insights from SSON R&A's recent "World's Best GBS" award applications and subsequent report – including performance quadrants reflecting how well today's GBS are performing across 4 key categories:

✅ Service Delivery Model & Strategic Alignment
✅ Model Maturity & Scope
✅ Adoption & Impact of Automation
✅ Retention & Skilling of Talent

Attendees will learn where even top-performing GBS typically fall short. Join us to find out:

• What "good" looks like in GBS
• How to build your GBS on a value-based framework
• What drivers and enablers offer the most impact how well today's GBS perform in key quadrants