The Year Ahead: 5 Pillars Driving GBS Transformation
What to expect in 2026 and how to succeed
Data-based trends that define GBS transformation in 2026. A year-end session blending research with practical applications to (em)power your year ahead.
Register"Building capabilities that consistently redefine output and performance"
2025 has been a year of progress and challenge for GBS. As you plan for 2026, success will depend on building capabilities that consistently redefine output and performance.
With 86% of organizations already committed to the GBS model – implemented or planning – expectations are higher than ever regarding GBS's ability to power enterprise transformation.
This session will provide you and your team the confidenc to lead with impact.
Drawing on the latest SSON Research & Analytics data, this webinar spotlights 5 pillars that support high-performing GBS transformations: From harnessing people and processes to embedding technology and agentic AI, we’ll share winning practices to elevate your operations from transactional support to strategic enabler.
You’ll gain a clear view of what to prioritize and how to proactively position your GBS to deliver more value in 2026.
What You Will Learn:
- The 5 essential pillars powering GBS transformation in 2026
- Key lessons learned in 2025 to guide your strategy forward
- How to integrate people, process, and technology to accelerate impact in 2026
- Where agentic AI is reshaping service delivery and performance
- Practical steps to energize your team for the year ahead
Start 2026 on the right foot. Join us for this year-end session and walk away with the insights, principles, and momentum to make 2026 your most transformative yet.
Speakers:
Barbara Hodge
Principal Analyst & Global Digital Editor
SSON Research & Analytics
Tom Bangemann
Head of Data Development & Research
SSON Research & Analytics
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