World's Best GBS 2026: An Analysis of High Performing GBS

About This Webinar

The 2026 World’s Best GBS Study & Award recognizes Global Business Services organizations that deliver measurable enterprise value well beyond cost and efficiency. Launched in 2023, the study is now a critical benchmark for what high-impact, future-ready GBS really looks like in practice. The study evaluates GBS performance across four core dimensions:

Service Delivery & Impact: Alignment with enterprise objectives, supported by strong performance management, business engagement, and strategic clarity.

GBS Model Evolution & Complexity: Maturity, governance, and service portfolios designed to adapt to changing business needs.

Automation & Enabling Factors: Use of automation, IT, analytics, and data to accelerate execution and improve decision-making.

Talent Management: Skills, retention, leadership, and workforce resilience to support long-term value creation.

In this webinar, we will review aggregated findings from the 2026 World’s Best GBS study (winner to be announced at SSO Week in Orlando, March) and highlight the strategies, priorities and capabilities that characterize the World's Best GBS shortlist for 2026: 3M, ArcelorMittal, Bosch, Siemens, and Welspun.

What you will learn

• What distinguishes World’s Best GBS organizations from strong but average performers
• How top GBS leaders translate strategy into measurable service impact
• Where leading organizations are evolving their operating models and service scope
• How automation and analytics are being applied for real business outcomes
• What talent strategies support resilience, scale, and digital capability
• How the World’s Best GBS framework can be used as a self-assessment benchmark

This is a defining moment for Global Business Services. Regardless of your current maturity, you will leave with sharper perspective, validated practices, and a clearer sense of where leading GBS organizations are heading next.